How we do Service Design

Brief

Discover

Specify

Launch

We build the design team together, we get understanding of the goal, we design the plan.

We realize analysis, brainstormings, researches. Discover properties and opportunities.

We create personas, we design prototyping, we test, we incorporate feedback.

We pass design and specification to the software development team.

Our capabilities for Service Design

Empathy

Ideation

Strategy

Coaching

Storytelling

Facilitation

Research

Communication

Visualization

System Thinking

Service Blueprint

Synthesis

Look under our hood in Service Design

Scheme of Service Blueprint

We find out and design improvements and extensions to current services and new services such as full-cycle applications, web applications, mobile applications and custom software. Service Blueprint works best for us.

Service Blueprint is the diagram of the whole service, in which all activities and roles are displayed. The roles are placed on the vertical axis and the actions on the horizontal. The scheme shows the interconnection of actions and roles across the various phases of the service.