How we do Service Design

Briefing

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We get an understanding of the goal, we design the plan to build it together.

Discovering

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We realize analysis, brainstorming, and researches. Discover properties and opportunities.

Specifying

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We create personas, design prototyping, test, and incorporate feedback.

Building & Launching

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We pass the design and specification to the software development team.

Maintenance

We will operate the service for you. Especially the Software part is our expertise.

Our capabilities for Service Design

Empathy

Ideation

Strategy

Coaching

Storytelling

Facilitation

Research

Communication

Visualization

System Thinking

Service Blueprint

Synthesis

Look under our hood in Service Design

We find out and design improvements and extensions to current services and new services such as full-cycle applications, web applications, mobile applications, and custom software. Service Blueprint works best for us.

Service Blueprint is the diagram of the whole service, in which all activities and roles are displayed. The roles are placed on the vertical axis and the actions on the horizontal. The scheme shows the interconnection of actions and roles across the various phases of the service.

Scheme of Service Blueprint

Based on the Service Blueprint, from satisfying your customers and employees to increasing revenue, and save your costs, we can create an add-on to an existing service, change an existing service, create a completely new service, or changing the direction of the company.

These are not the only ways we can help you while designing your service. Have a remote coffee with us to discuss how our Service Design can get you to your goals!