Which cases to fix first, when you have more cases than people
Say you have five open cases and 30 person-days. Fix the biggest first and you head off $200,000 of loss. Choose by loss saved per day of work and the same 30 days head off $230,000. In warranty claims, field defects and maintenance backlogs, each case costs you a different amount for each week it waits. We build a system that works out that cost and puts the queue in that order.
Those five cases are the example in our remediation priority check . Try it with yours.
What the ticket does not show
The ticket does not show the penalty clause, the important customer or that the same defect is in the whole batch. So cases are handled in the order they arrive, and some turn into a broken contract or a recall while they wait.
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Which cases to handle first?
We look at what waiting costs you, and also at how old the ticket is.
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Which cases get worse if they wait?
A defect that will grow, break a warranty or lose an important customer goes before a cosmetic one, even if the cosmetic one is quicker to fix.
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What is really slowing you down?
It can be crews, budget or parts. We show which one holds up the queue.
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Repair, replace, compensate or wait?
A quick patch frees a crew today, but the problem can come back later and cost more. We work out the cost of both.
The queue, in the right order
We estimate what each open case will cost you if it waits. Then we send crews, budget and parts where they save the most money.
For the owner
- Your open cases in order, with the reason beside each line.
- For each case, whether to repair, replace, compensate or wait.
- A comparison with the order you use today, on your own cases.
For the technical reader
What we need to see
Your past cases with what they cost, the contract terms, who the customer was and how each ended, plus the crews, budget and parts you have.
Where to start
Talk to Jiri or Ivo about your open cases. Talking to us costs nothing, and most clients go straight to building. If you want the numbers first, a short audit on part of your open cases tells you how much your current order costs you.
Questions about remediation
Why not just fix the worst cases first?
A small defect on a contract with a penalty clause can cost you more each week than a bigger one on a contract without it. So we order the queue by what each case costs you while it waits.
Can we explain the order to the crew and the customer?
Yes. Each case on the list has the reason next to it.
Tell us about your queue
Tell Jiri or Ivo what is waiting in your queue. We will tell you what a better order could be worth.